Listening is essential at every stage of a career, yet few professionals receive formal training. This course will help you assess your listening abilities, identify challenges like distractions, and develop strategies to become a more effective listener, colleague, mentor, and friend.

Objectives

Define attentive listening.

Explore what happens when you are distracted by delivery.

Recall what a mental filter is and how it can affect assumptions.

Explore methods for selecting the most effective paraphrasing response in a given situation.

List the five listening intentions.