Effective communication is a skill that can be learned and developed. In this course, you will gain practical strategies to improve your interpersonal communication, convey messages clearly in the workplace, and address challenges with colleagues and supervisors. You will also learn how to manage difficult situations, including handling interruptions and responding to feedback.

Objectives

Determine the most appropriate form of communication in a business situation.

Identify instances in which one mode of communication is preferable to another mode.

Explain the process involved in interpreting nonverbal cues.

Define terminology relating to interpersonal communication.

Distinguish between various communication approaches with individuals from other cultures.

Describe the factors that underlie interruptions during business meetings.

Examine the most appropriate ways to accept criticism.