Conflict is a natural part of work and life. Managers address performance concerns, and colleagues often collaborate despite differing priorities. This course outlines strategies for handling difficult conversations, strengthening communication, and improving relationships, teamwork, and business outcomes. You will learn to recognize differences in work styles, goals, and power dynamics, and to approach conflict constructively. The course introduces a model to guide conversations toward positive outcomes and clarify next steps. You will also learn how to identify resistance with a single effective phrase.

Objectives

Cite the circumstances that can make a conversation difficult.

Recall what you should know before having a difficult conversation.

Summarize how to control the direction of a conversation.

Describe how to use radical listening to stay present in a conversation.

Name the magic phrase to test for resistance.

Name healthy habits you can develop to make difficult conversations easier.